If you receive a product that is different from what you ordered, is damaged, or suspects a quality defect, please contact us immediately.
In the unlikely event that you receive a product that is not what you ordered, or if the wine is damaged (including cracks or cracks in the bottle), or if you suspect that the wine is of poor quality, please contact us as soon as possible. Please contact us. If the wine is of poor quality, we will check the condition, so please contact us without throwing away the wine inside. Please note that we cannot accept returns or refunds if the contents are not left. In any case, we cannot accept cancellations, exchanges, refunds, or returns after 8 days have passed since the product arrived. Also, due to the nature of the product, we do not accept refunds or returns after uncorking, except for quality defects.
Wine doesn't like heat. Store in the wine cellar immediately. We fully control the temperature and humidity 24 hours a day so that we can keep the best wine storage conditions throughout the year. Please immediately transfer the wine you received to the wine cellar (10-18℃) and store it. Please be aware that environments exceeding 18°C, especially when the temperature changes significantly from low to high, can affect the quality of the wine even in a short period of time, such as a few minutes. In addition, products delivered by refrigerated delivery service may affect the quality of the wine, especially due to the difference in temperature from the outside air. Please note that we cannot accept returns or exchanges in this case.
Aged wine is a living thing. As it ages, the color, aroma, and taste may change and the liquid level may decrease. If there is sediment, leave it upright for about a week and open the bottle. The mold on the cork is proof that it has been stored in an environment where conditions such as temperature and humidity are perfect. Wipe off the mold, slowly remove the cork and enjoy.
Precautions when opening sparkling wine When opening the bottle, turn the bottle in a safe direction and slowly remove the cork. Please be careful when opening the cap as the gas pressure may cause the cap to pop out.
If you suspect that the product is defective, please contact us within 7 days after receiving the product. Please note that we cannot accept returns or exchanges after the cap seal has been peeled off, the bottle has been uncorked, or the etiquette has been removed. When the product arrives at hand, please check it immediately. We do not accept returns unless the product is defective. Regarding returns and exchanges, items that are in stock will be exchanged, and wines that are not in stock will be returned or refunded.
Please note that we cannot accept returns or exchanges for products that have passed 7 days.
In order to maintain the quality of our products, we use cool delivery service.
Honshu (excluding Tohoku)/Shikoku/Kyushu shipping fee 1300 yen
Tohoku district postage 1450 jpy
Hokkaido, Okinawa postage 2,100 yen
*Summer includes cool delivery fee (440 yen)
In the season when the temperature exceeds 18 degrees Celsius between April and November (or depending on the temperature conditions), we will send it by cool delivery service. Also, if you would like to use the cool delivery service even in a season other than summer, please fill in the remarks column (440 yen will be added).
(It is a flat rate for up to 6 bottles per box.)
Free shipping for 6 bottles or more and a total of 16,000 yen or more (tax included)
Notation based on the Act on Specified Commercial Transactions
naimaze Co., Ltd.
5 Naniwa, Mineyama-cho, Kyotango City, Kyoto Prefecture
Explanation of charges other than the product price
There is a shipping fee in addition to the selling price
Application expiration date
We will do it within 7 days after your order. If payment is not received within 7 days after placing an order, it will be assumed that there is no intention to purchase, and the order will be automatically cancelled.
Please check each product page.
We will ship within 7 business days after receiving your order.
Various credit cards, Shop Pay, Apple Pay, Google Pay, PayPal
Credit Card, Shop Pay, Apple Pay, Google Pay, PayPal
Payment when order is confirmed
Wine Shop YOiNE
public email address
*We do not sell alcohol to those under the age of 20.